Global Upside is hiring for a Customer Success Specialist Manager for one of the leading client Headquarters is located in San Diego, California . It is $25M revenue company.
Market leader in security workforce management solution that combines front-line vigilance with back-office intelligence in a single, end-to-end solution.
Title : Customer Success Specialist Manager
Experience : 1-5 Years
Location : Johannesburg
Job Type : Full Time
What we are looking for :
- Customer Success Specialist is responsible for a seamless and positive onboarding to adoption lifecycle for clients through exceptional training and “Best Practice” coaching.
- He/She will communicate and collaborate with team like Sales, Support, and Product teams to ensure flawless client onboarding and actively support customer retention goals.
- Perform initial customer on-boarding, either onsite or remotely, and provide additional training as required to ensure successful client adoption of GuardTek applications.
- Through a period of discovery, partner with client to ensure understanding of unique objectives to effectively customize their platform, to the extent possible
- Advocate internally with staff and externally with clients to share “best practices” through in-person meetings and webinars
- Establish a trusted, strategic advisor relationship with each assigned client and drive continued value encouraging retention and growth.
- Identify client critical goals or other key performance indicators and guide customers through implementation of objectives and goals.
- Effectively solve for unexpected challenges, balancing both customer needs and system abilities.